Being brave

It’s been a while since I last blogged. As usual, there’s been loads going on in my head but most of it isn’t shareable or even sensible!

What I have been thinking about though is fear and bravery.  Anyone who has read my previous blog posts will know about my 40@40 list - some would call it a bucket list, but it is a list of 40 things I’d like to do during my 40’s. I’m about half way through it and have ticked off some really fun, interesting and crazy things! In five weeks time I’ll be ticking off another one....going to New York.  Even typing that I can feel the butterflies of excitement and nerves in my belly.  I haven’t flown anything more than a couple of hours since 2001 and I’m doing this one on my own and meeting a friend out there.

One of the things I’ve learned since becoming single is that you can’t sit around and wait for life to change, for things to just happen to you or for circumstances to change to the way you want them to be. However, sometimes stepping out to do those crazy things and for me to tick off experiences on my 40@40 list isn’t easy. I’ve needed to be brave - to “feel the fear and do it anyway” as the expression goes.  Some people have told me I’m amazing and inspirational when they see me getting on with life and experiencing new things, travelling on my own, studying, doing work in my house.....but the reality is I’m not really that amazing! It’s not amazing  or inspirational to feel so lonely that you don’t know how life will ever be any different, or lay in bed with crippling anxiety that prevents you from sleeping. Mostly now I can beat it but sometimes it beats me.  But I have learnt to be brave. I have learnt that each day is a new day, that often those dark times are just moments and over time I’ve found strategies to help.

It would be easy to decide not to go to New York - to feel the fear and back out, to feel the fear and be paralysed by it into staying home (there’s still time for that to happen!!!). But, I’ll be the one missing out and won’t get to see the places I’d like to see or do the things I’d like to do.

I suppose I’ve been thinking more about this lately because of what I see on social media - there’s some great stuff online, it’s a brilliant way to stay in touch with people who don’t live near us and there’s loads of information, ideas and inspiration, but at the same time we need to be careful that we don’t don’t spend so much time looking at what other people are doing that we lose the perspective of reality.  Facebook and Instagram are so often a show reel of lives that it’s easy to become dissatisfied and disappointed with our own lives when in actual fact those ‘perfect’ people and families have just as much ‘stuff’ going on as we do.

We think everyone else has it together, that they everything we want and we can sink into our own misery, but what I’ve learnt from talking to people, from listening and observing is that there are lots of people who you think have it all and have it all together that actually don’t!!

I often find myself with time alone at home and while some people would enjoy this, I have to be careful not to have too much time alone as my overthinking brain works in overdrive and I can quickly become negative and miserable.  I’ve realised that I can’t sit and wait for an invitation to spend time with other people and I need to be brave and do the asking.  It’s brave because they might say they can’t meet and my brain will quite often read or hear that as they don’t like me and don’t want to spend time with me!! But, as often as that happens, there many times when they are free and we all benefit from sharing time together.

So my message through all these words is be real, be open, be brave!

Review of BIFM CI event - Feb 2017

On Friday 10^th February, we held our first BIFM Channel Islands event for 2017.

This was the first event with me as deputy chair of the branch, so I was excited and nervous at opening the day and introducing the speakers and the links in-between!  We had a great line up of speakers to present on our topic of people.  It was interesting to hear people approaching this from a HR perspective but in reality the subject of people is one we all need to understand more about as we all deal with people in everything we do. 

We were privileged to have Liz and Dave Kentish with us from the UK.  Liz is past deputy chair of the BIFM and together they run their business Kentish & Co.  Liz started the first session of the day talking about Cognitive Dissonance – where situations involve conflicting attitudes, beliefs or behaviours – why do we do something even though we know it’s not right? 

We had two lists of questions/statements to answer – for example: ‘texting when driving is dangerous’ – I’m sure most people would agree with that statement and yet when we looked at the second set of questions, the example was ‘I have texted whilst in control of my vehicle’!  – have a look at the link here to their blog post where you can find out more and look at the questions/beliefs we looked at in the session.   https://www.kentishandco.com/cognitive-dissonance-keep-eating-doughnuts/  

Around the room people shared their responses and it was noted how we tell ourselves stories to justify what we do or the way we think.  We know what the right thing is to do but we don’t always do it – we have a personal choice to change our behaviour but we need to make a decision – in the words of Yoda “Do or do not, there is no try”. 

Our next speaker was Andi Raziya, front of house manager at the old government house hotel.  Andi was enthusiastic and entertaining as she shared her passion and experience for customer service.  She explained how looking after our internal customers (the staff) means that they will in turn look after the external customers (our clients/guests).  Customer service is all about how it makes you feel, what makes you feel good?, the customer feeling good about the service or product.  

 

Andi gave 5 points around the best customer service:

1.     Understanding people – you don’t know what people have been through to get to you. Ask questions and find out what they like – what do they enjoy? How can you tailor what you are doing for them in response to this? 

2.     Recognising their needs – treat each customer as a VIP – what you find out in the first point will help with knowing their needs – Andi gave the example that a guest travelling for business might need a room with a larger desk for working than perhaps a couple on a romantic break who might like champagne in their room!

3.     Communication – the most vital requirement for all organisations – makes us or breaks us. 

4.     Training – Andi told us how they look for personality within the person when recruiting as they believe they can teach and develop the other skills.  Training empowers staff and boosts team confidence, it makes it a happy place to work with happy staff who make more money.

5.     Rewards – the rewards programme involves the staff themselves, voting for their peers. It motivates good work with instant recognition vouchers and an employee of the month scheme. 

Andi told us how the founders of the Red Carnation Group are investors in people, they know the people who work for them and give them opportunities.  They believe in people and lead by example. 

A great way to be and an encouragement to those of us working in teams, to encourage our teams, to build the level of service we provide to our customers, whether they are internal or external – treat each customer as a VIP must be something we remember! 

Richard Hamilton from BIS Consultants brought another topic to us –  “Understanding Relationships – what works and what doesn’t”.  Richard started by encouraging us all to take responsibility for ourselves and to be honest during this session in order to get the most out of it.  Author John Powell said “communication works for those who work at it”.   We looked at communication and how we send and receive messages but do we understand and accept them?  Does the person we communicate with receive and understand it in the way we send it and therefore perhaps how it is accepted or otherwise depends on this.  Richard got everyone involved by drawing a ‘charting communication’ picture.  With ourselves in the middle, we drew other people with whom we communicate regularly but then looked at those lines of communication – what are the issues?  Are they open lines of communication?  Perhaps just manageable, we just do what we have to.  Or maybe they are erratic – you don’t really know what kind of response you are going to receive from that person or worse still, a closed line – where communication has broken down, there’s no trust, no relationship.

Richard explained how listening is a huge part of communication – Stephen Covey quote “most people do not listen with an intent to understand, they listen with an intent to answer”. If we ask someone how they are, do we really want to know the true answer or are we hoping they will say they are fine and we move on?  Be prepared to stop talking and be interested! 

We were then challenged to look at our charts of communication again with regards to how we impact others.  How our attitude affects our behaviour which in turn can affect the other person’s attitude and their behaviour, and it continues.  Perhaps the issues we have with our lines of communication with others is down to how they feels the line is coming back to us – do people come to talk to me and not always know what kind of response they are going to receive?  We briefly looked at transactional analysis – the parent, adult, child responses and how this will affect effective communication.  Be self-aware, if you’re having a bad day, don’t set up a meeting you know will be difficult.  Give yourself the advantage!

Communication doesn’t just happen – think about it, understand it, work at it, practice it

After a short break for tea and biscuits we were back onto the agenda with Phil Eyre from The Learning Company bringing his presentation – “Creating Purposeful Work: connecting team passion with the needs of your organisation”.  Phil started with the statistics, worldwide, only 13% of employees are engaged at work! Not only are the remaining 83% not engaged, 24% are actively disengaged!  This is costing organisations money but also people are frustrated and not fulfilled. 

So many questions – why are we here? What makes us unique? What drives you?

Simon Sinek gives a great TED talk called “How great leaders inspire action”  https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action

Finding our purpose is key – autonomy over our ability, time and resources and gain mastery in our purpose will be motivating.

Phil shared a story about President John F Kennedy, visiting NASA in 1962, noticed a janitor carrying a broom – he went over to the man and asked him what he was doing. The janitor  replied, “well, Mr President, I’m helping put a man on the moon”.  We all have a part to play, a purpose.

What is the purpose of facilities management?  It’s to make something happen…..Phil called it the ‘unseen essential’.  He encouraged us to think of the ‘great’ reasons for being in FM.  When teams understand their purpose, great things can happen – a purposely connected team will perform well.  They are move fulfilled, there is less staff turnover, they become more creative and more engaged.

Phil lead us in some workshops – helping us to think more about purpose.  When we were young, what did we want to do for a job – what qualities were associated with that role and how does that relate to what we do now? As homework, we were encouraged to think about what our purpose in life is – looking at our strengths and qualities.

We all have a curriculum vitae – the course of my life…..how about a propositum vitae – the purpose of my life?  What would a PV look like for a facilities manager? What characteristics, passions, motivations, mastery, unique skills do you want to see?  

And finally, how do you know what your team cares about?  What are you doing to find out?

It was a challenging and thought provoking presentation – the people in the room engaged with the workshops and it gave some food for thought which I hope will continue long after the training day itself. 

Over lunch there was an opportunity for networking – an ideal opportunity to discuss further the topics from the morning session as well as making new contacts and sharing stories.

Liz started the afternoon session with “Sparkling Moments”.  This is a solution focus approach to coaching based on the principals of not fixing what isn’t broken, when you understand what works, do more of it but if it’s not working then do something different.  

Liz got everyone into pairs – the first person asked the second to tell them about a personal ‘sparkling moment’ at work over the past few weeks, a time when they felt really good about being there.  What made it sparkle? What did they do? What did others do?  The first person listened for all the details, the evidence being explained to them.  Then they swapped over and the second person asked the same questions of the first.  Then it was time for feedback – what did their story tell you about their excellent qualities, skills and resources as a person?  They shared what they had heard and complimented them.  When they had said thank you the pairs swapped over for feedback to the other person.  The third part of this exercise was to find a small, yet specific action which will increase the likelihood of more sparkling moments.  As a large group we then shared what we found interesting and surprising about what we had heard/said.  It was interesting that it is so easy to lose or forget those sparkling moments because of general ‘noise’ in our day to day.  Liz left us with the challenge to encourage others to look for their sparkling moments.

Jo Cottell from Guernsey Mind was at the event to speak on mental wellbeing in the workplace.

You will know from my previous posts that this a subject I have personal experience of and I could relate to so much of what Jo was speaking about.

Guernsey Mind is a local charity promoting positive mental health. 

Jo started by telling us that we are all different and simple practical solutions work best for us to have good mental health.  We should be able to feel confident to talk about our mental health without facing discrimination. 

Good mental health enables us to live life well, have healthy relationship and be physically healthy.  It enables us to face the natural up and downs of life and grow to fulfil our potential.  Mental health has an effect on business – good mental health amongst employees will reduce sick days and the costs associate with that, will improve performance and productivity, lower premiums for healthcare, a positive corporate message – an employer of choice because it’s a caring organisation.

Jo gave us some interesting statistics such as 1 in 6 people at work have a mental health condition; 70 million days are lost from work each year, every 2 seconds someone Googles ‘depression’.   In Guernsey, specifically, 33% of sickness and long term disability claims are related to mental health (SSD, 2013).

Surprisingly, there is no law in Guernsey (yet!) specifically relating to discrimination on the grounds of disability (mental health) although the Health & Safety Ordinance 1987 states every employer must ensure, so far as reasonably practicable, the health, safety and welfare at work of his/her employees………including the provision and maintenance of a safe working environment.

We also looked at stress – good and bad stress and the physical reaction it causes.  We often seem to have too much to do and too little time and add on the pressulres of life and we wonder why we are stressed! We work long hours trying to get better results or more completed yes end up with low job satisfaction and more sick days.  We don’t take enough breaks, get run down, become unproductive and tired.

Jo gave us some pointers of what to look for to recognise the symptoms of poor mental health – generally looking for changes in someone’s usual behaviour – reduced performance, altered patterns of behaving or living, changes in mood, physical symptoms etc. And the changes in ourselves – not able to recognise own ability, finding it difficult to concentrate and be productive, feel out of control, fear the future. 

We looked at the common signs and symptoms of anxiety and also of depression – the physical signs, feelings, thoughts and behaviours and then what we can do to help ourselves.  Jo encouraged us to ‘fit your own mask first’ – making sure we are well in order to help and be of use to others.  Taking time for breaks at work, for exercise and proper holidays (away from emails and mobile phones!), doing things that make you happy, learn to say no when appropriate. But we also looked at what we can do if it all becomes too much – if stress is unmanageable or you feel unwell – the first thing was to talk to someone – perhaps someone at work or even use the services at Guernsey Mind.  Don’t be afraid to ask for help – focus on getting enough sleep and exercise, eat well and do things you enjoy.  GPs can also help, along with mental health services if a referral is required.

Jo then looked at what can be done to encourage a mentally healthy workplace culture.  Talking was important, focussing on positive things, having a mental health policy, offering additional support if required as well as training to highlight signs and symptoms of poor mental health and how and where to get support. Implement initiatives to support wellbeing such as healthy eating, social opportunities and exercise.

Deloitte made this short film about the people they employ who have and live with mental health – This is Me - https://www.youtube.com/watch?v=ceNpskozIqw&feature=youtu.be

David Kentish brought us the final session of the day – 'Your Personal Brand'

We looked at what a personal brand is – personally and professionally.  What makes a brand successful – if it’s relevant and/or trusted.

A personal brand will make you stand out from the crowd – let you talents shine and you’ll be picked.  Even though we tell ourselves what other people think of us doesn’t matter, actually to a point it does!  You need to let other people know what you stand for.  People will buy from people they like and trust.  Within all of this it is important to still remain who you are – don’t try to be someone else.  Imitation doesn’t work!  You can take on the attributes you admire in others and build them into your own personalities but don’t try to be someone you are not.  Promote your strengths and build on them – tell people what you’re good at and use examples and improve what isn’t so strong.  You will stand out by your positive behaviour, not by dressing as batman! 

This was another interactive session when we got into pair to discuss our personal brand…..we thought about our current brand, what we wanted our brand to be and what the gaps were between them – the challenge then was to draw up an action plan on how to achieve what we wanted. 

David referred to our online brand – social media and business networking site – what we post and how we comment all relates to our personal brand.  He also noted that our brand offline is important – how we dress, our behaviour and language and being respectful.

David summed up the session with the advice to ‘be the best ‘brand of you’ that you can be’.

It was a full day of learning, being inspired, challenge and interacting.  Busy planning the next event now!!

A reality check

I've just come back from a week in France with my two girls. 

This was our first holiday just the three of us. Previous times have either visiting friends and last year we travelled withy sister and niece. 

The travel and accommodation was booked about April time and we were all excited. I've wanted a holiday in France for years and never made it so this was a long awaited trip. However a few days before going I started to get a bit jittery about the enormity of what I was doing. A week on my own with the girls in a foreign country, driving on the 'wrong' side of the road for the first time and not really knowing where I was going. The nerves set in and my biggest concern was not having any adults to chat with. 

The travel to France and our campsite went well except for the sat nav trying to send us down a no entry road! The girls were in the pool before we had even unpacked and were instantly happy!   Over the next couple of days we had a few trips out and more time around the pool. I read lots and enjoyed relaxing in the sun and watching the girls having fun. 

It was a good couple of days into the stay when I realised I hadn't had a full conversation with another adult!  The mobile homes we stayed in were positioned well if you liked privacy! Not so good if you're hoping to pass the time of day with people as they walk past.  Fortunately the family opposite were English and I struck up a conversation on evening, asking if they had had a good day, where they had been etc. (Interrogation perhaps more than conversation!).  This led to a few more conversations over the next few days until they left for home the day before us. 

My worst fears had been realised and I was struggling a little bit. Don't get me wrong - we had a lovely holiday and it was generally relaxing and enjoyable. The girls had a great time and didn't want to leave. They want to go for two weeks next year!!!  However being a single parent on a site full of families highlights the singleness. I've come home emotionally drained.  I've seen Facebook full of wedding anniversaries and weddings this week and it's hit me quite hard. In two weeks time I should have been celebrating 20th  wedding anniversary, instead it will just be another Thursday in September. Some people might be thinking I should be over all of that by now, time to forget and move on - if that is you then please feel free to stop reading and move on!  I make no apology for still having moments of feeling the loss and sadness and hurt of the lies, deceit  and destruction of infidelity, for the shattering of family life and broken promises and dreams.  But they are generally only moments - this week perhaps a little more than a moment but it will pass and I will have moved further forward in my journey.

Today I'm grateful for a friend noticing I was at the end of myself, and with the saga of loosing everything in my fridge and chest freezer after loosing power at home whilst away, offered to finish cleaning out the chest freezer for me! A really unpleasant job when food has been defrosting in it for days! 

Sometimes I think it is good to have a splattering of honesty - to realise life's journey isn't always an easy one. There are some really good parts to it but there really some tough paths too. 

What is success?

So, I tweeted…….

“Just pondering, is it only the individual holding themselves back or does their environment contribute to how successful they are? Discuss”.

Sometimes I wonder if I try to punch above my weight – when I say that I mean, am I trying to be something I’m not or trying to achieve something I’m just not cut out to do?  I worked as a florist when I left college for about 9 years – it was a family business and I helped my dad to run it.  Time came for me to move onto other things and I got a job as a doctor’s PA in a local GP surgery.  Someone actually said to me ‘you’ll never stick it in an office!’  Well, I lasted 3 ½ years in that particular office and have been in another one for a further 13 years!  And generally I think I’ve done more than just ‘stick at it’. Guernsey people are nicknamed ‘donkeys’ because of their stubbornness – I can be stubborn or maybe just determined but if someone says I can’t do something then I would usually take that as a cue to prove them wrong and make sure I can! 

I have dreams and aspirations to be successful.  One of the replies from my tweet was ‘it depends how you define ‘success’’. I guess that is true……success will look different to many people -  so I googled…….what does success look like?  There were lots of different responses and here are just a few…………

·         the achievement of something desired

·         it’s when people start searching you on Google instead of Facebook

·         Success is the sum of small efforts, repeated day in and day out

·         Success isn’t just about what you accomplish in your life, it’s about what you      inspire others to do

·         It’s being able to go to bed each night with your soul at peace (Paulo Coelho)

·         A mixture of having a flair for the thing that you are doing; knowing that it is not enough, that you have got to have hard work and a certain sense of purpose (Margaret Thatcher)

·         Success is liking yourself, liking what you do and liking how you do it (Maya Angelou)

·         Success consists of going from failure to failure without loss of enthusiasm

So, does success come easier to some people rather than others? Do some have to work harder to get the same result?  

“Most people can ride a bicycle, but not everyone can be Olympic winners” – Petra Wilton – Chartered Management Institute

One of the oldest arguments in the history of psychology is the nature v. nurture debate. 

Nature – genes & hereditary factors, physical appearance and personality characteristics

Nurture – environmental variables – early childhood experiences, how we were raised, social relationships, surrounding culture

I guess there is an element of nature determining some of what we can do – if you need to be 5ft 10” to be a model and you come from a family of short people, no amount of hard work will enable you to grow the extra 5” you need to make it to the cat-walk! Some people are naturally extrovert – they love to be in front of people and the centre of attention. To stand up and speak to a room full of people will be a joy for them – to have all those people looking at them and listening to what they are saying. For others, it could be the thing they fear most! But learning how to control the fear, how to address people with confidence, understanding the quality of the information they have to pass on and share with others, they can become a great public speaker. 

Having a strong self-belief is very important in becoming successful – whatever that success may look like.  For some, getting out of bed in the morning and managing to complete daily tasks will be a great measure of success – illness or disability could mean this is a challenging exercise and to get through it will be a huge achievement.  For others, undertaking a new qualification, or achieving promotion, perhaps becoming the member of a board of directors would be their success. 

But what if there is something you really want to achieve?  Someone once told me I could do anything I wanted to.  He was encouraging me - to believe in myself, to set some goals and to focus on my abilities and grow.  Often the things we enjoy are the things we are good at - grow those talents, work hard and focus on ambitions.  

Society wants instant gratification but success is a non-instant process. It takes time, effort and at times, failure.  Failure is also a part of success and getting up again, learning from the experience and perseverance is all part of the journey.  Ensuring our minds are open to learn and set to grow.  

Spend time with positive people – those who will encourage, those who can share in the journey - those who will support, be there to help pick you up when the going gets tough. Those who will help you remain focussed in what you want to achieve.  We are a reflection of the people we spend time with so choose those people wisely.  Need to be responsible for ourselves, the goals we set - dream but be realistic, make wise choices and enjoy life. 

Success looks different to everyone – have a desire to succeed – at whatever level that might be.

Stop for a moment this Christmas-time

You would need to be in a different world to not know that Christmas is just around the corner and the commercial hype is in full swing.  Christmas movies on the television, adverts with the famous red truck, supermarket special offers and men with red suits and white beards at every event. Schools busy with nativity plays and making decorations, late night shopping, carol singing, tree buying and decorating and list after list of things to buy and things to do before the 'big day'.

But stop.....just for a moment.

It's easy to remember those who are 'less fortunate' than ourselves......a shoebox filled with goodies for children in Eastern Europe, a donation to one of the many charities that help support those in need or the homeless at this time of year, numerous renditions of 'Do They Know it's Christmas' reminding us of the starving in Africa and as easy as it is to give and feel we've 'done our bit', but once it's done it's easy to forget about and we carry on with our busy preparations.

But closer to home there are people suffering in different ways.  Christmas is a time which brings bad memories or perhaps good memories that are too hard to handle because of loss or change.  Loneliness or family conflict means that this time of families gathering together to have fun and enjoy each others company doesn't happen or is strained or stressful. People pretending to be enjoying themselves and the build up but inside they can't wait for it all to be over.  It emphasises what they don't have, what they did have but don't have anymore or what they really want to have.
Financial pressures, 'keeping up with the Joneses' all add to the stress and misery.  Managing the expectations of children who think Santa Claus can bring them any gift they ask for or bring them the parent they are missing or join families back together.

I'm not trying to make Christmas miserable and certainly not saying that this is the situation for lots of people but I do think that there are many people who struggle with this time of year.  When someone perhaps says they aren't really feeling festive or aren't looking forward to Christmas, instead of dismissing them with the common 'bah humbug' retort, why not just stop for a moment and consider what they might be facing that steals their joy at this time of year.

The Christmas story is one of hope, joy and love - can we bring these things to people around us this Christmas?

My journey with the black dog

I've been wanting to write for some time about mental health, about my mental health - my experiences, the shame, the taboo, the frustration, isolation, hopelessness. But now the change and the hope and brighter days!

It's difficult to know the best way to approach this -  I don't want to dwell too much on the negative but I also think it's important for those people who have never experienced depression to gain an insight into what it's like.

I was first diagnosed with depression twenty years ago, when I was 20 years old, although looking back I think I suffered through my teenage years too.  It wasn't all the time, just on and off and usually a dose of medication would help for a few months and I'd brighter again and back to 'normal'!! Quite often it was triggered by events or situations but, to me, it felt each episode was slightly worse than the previous ocasion. 

It's almost exactly a year ago that I was signed off work (again) with depression. I'm not sure I have the words to eloquently share how that felt. Those of you who read my blog or know me personally will know some of the challenges I've faced in the past couple of years, including my GP whose words were actually "this was bound to happen after all you've been through".  For me, this was the worse time ever.  It had been a slow decline but once I started to take time out and rest and recover I realised how unwell I really had become.  The depression mixed with the trauma of a marriage breakdown lead to my confidence almost disappearing. I didn't sleep well, was lethargic, uninterested in anything, paranoid, would over think everything and was generally very unwell.  My work suffered. My performance was well below par.  I handled situations badly, took everything personally and generally felt the whole world was against me.  

A business trip to London with a colleague presented an opportunity for an honest conversation whilst having a bite to eat at Gatwick Airport! During the flight home I had a lightbulb moment. It was time for change. It wasn't going to be easy but no change now would have meant no change ever. I will always be grateful to two colleagues in particular who supported me during this time, and still do.  

I'll come back to this 'change' a little later and explain a bit more, but first I want to help those who have no experience of depression try to understand what it is like. I shared a little bit of my story with my team at work during a summer offsite day.  It was the first time I'd ever spoken about what I was going through and I used this great video from The World Health Organisation which explains depression so well.........

The Black Dog

I'd got to the point of realising that the traditional counselling I was receiving was not helping me not to dwell on all the bad things that had happened to me and wasn't doing enough to help me move on and look forward.  This is where the change took effect. The opportunity for change at work came and I took it. I then knew that I had to do something constructive to help me look forward.  I was given the name of a local therapist and had a chat with him, quizzed him on how he thought he could help me - he said in only a few sessions, not a long term thing.  I was open minded, heard some good reports about him and had support to go ahead and I did. 

He explained depression in a new way.  In the first session he gave me a book to read........

How to lift depression ...Fast (The Human Givens Approach) 
by Joe Griffin et al. 
Link: http://www.amazon.co.uk/dp/1899398414

Despite the depression I was experiencing stealing my concentration, motivation and enthusiasm, I read it!  It was eye-opening. For the first time, it started to make sense. For the first time I began to understand why this was happening to me and relieved I could do something about it. 

The book explains what depression is, what causes it and how to change.  The research of the authors prove depression is not a biological illness. Every thought and every emotion that we experience changes our brain chemistry.  Lowered serotonin levels found in the brains of depressed people are a consequence of depression and not the cause of it.  How we respond to circumstances leads to depression rather than the circumstance itself. Depression is a strong emotion.  Our two types of intelligence, emotional and rational, usually work together in partnership but depression occurs when the emotional brain is switched on full and the rational brain is switched to low.  It then becomes a cycle of a black and white thinking style which generates more and more emotion.  

People who are depressed worry and ruminate constantly. Worrying puts heavy pressure on our REM sleep periods. During the nights the brain tries to rid itself of the excessive load of emotional arousal by dreaming. If energy is used up by excessive dreaming we end up exhausted, having had too much energy-burning REM sleep and not enough recuperative (energising) sleep. 

The Human Givens Approach looks at how we all have basic emotional needs. These include being safe, having privacy when needed, a sense of autonomy, receiving and giving attention, having an emotional connection with others as well as the wider community. A sense of status, a value within social groups and a sense of competence and achievement which builds self esteem and finally a sense of meaning and purpose.  If any of the areas are missing or lacking then we begin to suffer.

But depression doesn't hold the power....the power lies with us.  We have innate resources that will help us such as the ability to learn and remember, the ability to build rapport, empathise and connect with others, powerful imagination, an ability to think things out, an ability to understand the world subconsciously by pattern matching, an ability to be objective and an ability to dream. 

By undertaking an emotional needs 'audit' it is clear to see the areas where these important needs are not being met or where the resources are not being used and the therapist then helps the person to build up effective ways to ensure those needs are met. 

There are many ways to ensure the needs are met - from something as simple as learning to breathe slowly, creating safe space, to setting goals, sensible, manageable goals. Being able challenge old mind patterns, to laugh, to find ways to enjoy life maybe exercise or volunteering, joining a club or just getting out more and to know that although life throws curve balls sometimes that 'this too shall pass'. 

I'm not saying that I'm 'cured' or that I won't ever be depressed again, but I understand why I feel the way I do now. I know that for me it's helpful to talk to someone about how I'm feeling or write in my journal the worries I have or the things that are bothering me so I don't leave those emotions in my head for bedtime! My colleagues at work know I still have bad days or parts of days when I'm the "only shadow in my sunshine" but they are fewer and longer apart and my team is supportive and for that I'm grateful. I'm not dealing with this on my own anymore.  The only person who thinks I can't cope or isn't doing a good job is me......but I'm working on that too!  Reminding myself of what the facts are versus the feelings (or the lies) is hard work but essential. 

So I'm still on the journey just like everyone else. We all have a journey, we all face issues or battles of one sort or another but I think it's good to be open. If only one person reads this and gets that book or asks for help then sharing my heart will have been worth it. 

 

Service, service, service!!

Im sure I've written about this before and risk sounding like a broken record, but, I am constantly disappointed by my own experiences as well as stories I hear about service, not just in the FM world, but in life in general.

Why is it so bad?

I've considered this for a little while and I think it comes down to the fact that we (collective human beings) are selfish creatures.  Service, ultimately, requires us to think about of ourselves less and others more, something I think a lot of people struggle to do.  I don't think it is always purposely but generally we are busy, rushing, thinking about a lot of things, multi-tasking and we forget to stop. We forget to stop and think about how we responded to that person who approached us for assistance might have felt when we brushed them aside with 'I'm too busy'. We forget to stop and consider the difference we could to make to another person by listening when they want to talk about an issue they're facing.

I read about a lady who, at 8 months pregnant, went shopping at a large supermarket - there were no large carrier bags available but she was offered a box to put her shopping into. Nobody fetched a box for her. Nobody assisted her in getting her box of shopping into her shopping trolley or thought to offer help into the car with it, despite seeing her struggling. What has happened to humankind that we don't help each other? It's not my job attitude!? Why should I help?

We are a selfish society - a society that demands things instantly, a society without patience, not prepared to wait. Whatever happened to the patience we had when shopping by mail order? Sending off your order with a cheque, waiting for the cheque to clear and then allowing 28 days for delivery? If we don't receive something the next day we start complaining, perhaps commenting the service isn't very good and we wonder why it is taking so long.  We don't need to wait for the bookshop or library to be open, we can use the internet, search engines or download an 'E-book', again instantly.

Good service makes the customer feel loved! And it doesn't take that much effort.  Can I leave you with a challenge?  Think about how you can add to the service of others in your everyday life......holding a door open for someone, asking that mum struggling with a pram up steps if you can help her, calling your customer to let them know the progress on their call, make a colleague a cup of tea.....there's lots more.....can you do that? Can we be challenged to think a bit more about other people rather than just ourselves? 

Let me know how you get on!!!